Rustler Property and Facility Management

The most reliable measure of our success is the satisfaction level of our clients.
Rustler’s operating service comprehensively covers the entire field of property
 related services. Our services are ranging from the on site technical repairing to the
operation of the entire facility, including the joint representation of condominiums. 

According to our international experience, we have designed the structural model of our company with the aim of providing a reliable assistance system for our clients 24 hours a day, even in case of complicated requests. 

Our web-based (on-line) communication channel enables us to assess the needs of our contracted partners, thus „personalizing“, optimizing the service. Our 24 hour express-support service is significant, providing instant solutions within short time.

Our domestic and international resources enable us to offer more than the regular operating services.

Information system

Transparent and Measureable- individual service available for our contracted partners– Rustler On-line
 

• Enables transparent and continuous tracking of the requests, errors, recommendations, solutions submitted by the lessee
• The client has the choice of accepting or rejecting the solution
• Creating unique statistics based on the data gathered

Possibility to adjust the service in order to meet individual needs
Things that cannot be measured cannot be developed either. Rustler On-line offers the possibility of continuous demand monitoring and measuring, thus optimizes the given service; accordingly, the quality of the solution is continuosly increasing.

Consultancy

• We offer operational consultancy to promote the developmental projects, even before designing the facility.
  
  • Security- security and protection concept in accordance with usage requirements
  • Convenience – current and future level of demand, defining services
  • Effectiveness – Intelligence level of the building (number of automation data points)
  • Expenses – reducing predicted operational costs:
    • minimizing human power
    • alternative energy usage (testing ground heat sonde)
    • BMS (Building Management System) - remote system surveillance
       
• Supporting the owner throughout the entire process of property delivery and acceptance
   
• Preparing a comprehensive error list within the warranty period, errors to be fixed within own competence, if requested. Our objective is to provide an error-free building on the expiry date of the warranty.
   
• Cost optimizing
  • Providing the availability of public utilities on a discounted, net cost
  • Optimizing and fine tuning the energy usage of the property 
     
• Clear, comprehendible reports including the entire range of services and the related tasks are available.